Other Help
Due to funding criteria we may be unable to assist with certain enquiries. However, there are other agencies within the area that may be able to help.
Click the button above to access the turn2us free Benefits Calculator to find out what benefits you can claim.
Useful Links
Help over the Festive Period
Emergency Food Providers
Micah Liverpool
Micah Liverpool‘s foodbanks will be open at St Bride’s Church on Thursday 18th December from 10:30am – 12:30pm and at St Vincent de Paul’s Catholic Church on Tuesday 23rd December from 10:30am – 12:30pm.
No referral is required to access this support, with free 3-day emergency food parcels also being provided.
New Beginnings Improving Lives
New Beginnings Improving Lives‘s foodbank is open on Wednesday 24th December from 9am – 1pm and will re-open on Wednesday 7th January.
Service users must have been professionally referred to receive this support.
You can get in touch with the team over this period on info@nbil-community.org
The Whitechapel Centre
The Whitechapel Centre will be open Monday to Friday from 9am to 4pm over this period, excluding weekends and bank holidays.
To get in touch with the outreach team at any time, call .
Community Food Spaces
The Queen of Greens
The Queen of Greens is a mobile greengrocer that provides fresh fruit and vegetables to communities across Liverpool and Knowsley.
The service will operate a reduced service on .
-
-
Anfield Children’s Centre (10am – 11am)
-
Matthew Arnold Primary School (11:30am – 12:30pm)
-
St Anne’s Centre (1pm – 2pm)
Agencies and Other Support
The Winter Holiday Activities and Food Programme
The Winter HAF Programme will begin on Monday 22nd December. Children and young people from reception age to 16 years old who are eligible for benefits-related free school meals will be able to access hundreds of activities throughout the half-term holiday at no cost.
Special provision will be available for children with SEND or additional needs.
Aside from the great range of activities available across the city, a range of free meals will also be provided each day.
-
Crisis
Phone number: 0151 218 7000
Email address: merseyside@crisis.org.uk
Opening hours:
Monday, Wednesday and Friday, 9:30 am – 12:30 pm
(please contact us before visiting)
Warm Hubs:
-
Warm and Cosy with the Archdiocese of Liverpool – various locations
-
Liverpool Carers Centre Warm Bank Community Living Room – 99 Edge Lane, L7 2PE
-
APLACE2B: A Place of Welcome – St Cuthbert’s Croxteth Park, L12 0NB
-
Winter Warm Welcome Days – Kensington Fields Community Centre, L7 8TQ
-
NBIL Warm Hub – Rocky Lane, L6 4BB
-
Kitty’s Launderette – 77 Grasmere Street, L5 6RH
-
BNENC Warm Hub – The Breckfield Centre, L5 4QT
Mental Health Crisis Support
NHS Mersey Care
We provide phone support for people experiencing a mental health crisis. Call NHS 111 and select number 2, the mental health option.
www.merseycare.nhs.uk/wellbeing-christmas
The Samaritans
Call 116 123 at any time from any phone.
www.samaritans.org/how-we-can-help/contact-samaritan/
Housing & Homelessness
Liverpool City Council
If you have no safe place to stay tonight, please call 0800 731 6844.
If we have a duty to, we will arrange emergency accommodation for you and an interview to assess your housing needs as soon as possible.
www.liverpool.gov.uk/housing/homeless-or-at-risk/
Whitechapel Centre
If you are in Liverpool and rough sleeping or have nowhere to stay tonight contact us on 0300 123 2041 (24 hours, low cost from a mobile) or email here
If you are under 16 and homeless, or in immediate danger, you should contact the police on 999.
www.whitechapelcentre.co.uk/get-help.html
Domestic Violence Assistance
Housing help if you need to flee
If you need to move out of your home to escape domestic abuse, we can help.
Help when you are in danger
If you or your children are at risk of serious harm, always call the police on 999. You can also contact the police on their non-emergency number 101.
If you are deaf, hard of hearing or speech impaired, you can contact the Police in emergencies by calling 18000.
If you need to leave your home now, can you:
-
stay with friends or relatives?
-
find a place of refuge?
Make sure you leave with a change of clothes, toiletries and any medication you need. Take important items such as your passport, credit or debit cards and your mobile phone too.
Don't decide to give up your home up until you have considered all your options and spoken to us.
How we can help with housing
You can make an online homeless application or call us on 0800 731 6844 any time, day or night.
If we have a duty to, we will get you into emergency accommodation and arrange an interview with Housing Options team the next working day.
Use the following numbers for confidential advice and support:
-
National Domestic Violence Helpline on 0808 2000 247
-
Men's Advice Line on 0808 801 0327 if you are a male experiencing domestic abuse you can
-
National LGBT Domestic Violence Helpline on 0800 999 5428 if you are in a same-sex relationship
Winter & Cost of Living Crisis Help Hub | Resources & Services for Liverpool |
Free Advice | Liverpool | Citizens Advice Liverpool
Advice on Prescription | Liverpool | Citizens Advice Liverpool
https://citizensadviceknowsley.org.uk
https://citizensadvicewirral.org.uk
Temple Legal Centre | Providing Free Family Legal Advice
ACORN || Union for the Community (acorntheunion.org.uk)
Equality Employment Law (equalityandemploymentlaw.co.uk)
Student Housing Advice - Liverpool Student Homes
https://www.benefitsadviceteam.co.uk
https://www.vauxhalllawcentre.org.uk
Find a Lawyer | Liverpool Law Society
http://northliverpool.foodbank.org.uk
http://southliverpool.foodbank.org.uk
http://www.liverpoolcathedral.org.uk/home/about-us/hope-plus-food-bank.aspx
https://knowsley.foodbank.org.uk
https://www.tpos.co.uk
https://england.shelter.org.uk/get_help/local_services/merseyside
The above information is subject to change, please contact the provider to ensure you can receive the appropriate help before accessing their services.