Other Help
Due to funding criteria we may be unable to assist with certain enquiries. However, there are other agencies within the area that may be able to help.
Click the button above to access the turn2us free Benefits Calculator to find out what benefits you can claim.
Useful Links
Emergency Food Support
Get Food Support - Feeding Liverpool
Emergency Homeless Support
Crisis Skylight Merseyside
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Support Services: Crisis Skylight Merseyside supports people who are experiencing homelessness or are at risk of homelessness.
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You can self-refer to Crisis Skylight Merseyside by calling 0151 218 7000 (Lines are open Monday to Friday, 9:00 am - 4:30 pm) or by emailing merseyside@crisis.org.uk
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You can also drop into Crisis Skylight Merseyside on Monday, Wednesday and Friday between 9:30 am - 12:30 pm. Address is: 96 Kent Street, Liverpool, L1 5BD
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For urgent out-of-hours support, contact Careline on 0151 233 3800. However, Crisis is not an emergency service so if you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance
Liverpool City Council
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Housing Options Team: If you are homeless or at risk, you can contact the Housing Options team for advice and assistance. They can help you understand your rights, make a homeless application, and find temporary accommodation if needed. You can find more information on their website below. www.liverpool.gov.uk/housing/homeless-or-at-risk/
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Liverpool Housing Options- 0151 233 3061
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If you have no safe place to stay tonight call 0800 731 6844.
The Whitechapel Centre
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Support Services: The Whitechapel Centre assists individuals who are sleeping rough or living in temporary accommodation.
Opening Hours
Monday to Friday: 9am to 4pm
Langsdale Street, Liverpool L3 8DT
Contact: 0151 207 7617 (if possible, please call first to book a same
day appointment.)
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If you are rough sleeping now, please call Whitechapel outreach- Always Help Available on 0300 123 2041.
Warm Hubs:
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Warm and Cosy with the Archdiocese of Liverpool – various locations
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Liverpool Carers Centre Warm Bank Community Living Room – 99 Edge Lane, L7 2PE
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APLACE2B: A Place of Welcome – St Cuthbert’s Croxteth Park, L12 0NB
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Winter Warm Welcome Days – Kensington Fields Community Centre, L7 8TQ
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NBIL Warm Hub – Rocky Lane, L6 4BB
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Kitty’s Launderette – 77 Grasmere Street, L5 6RH
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BNENC Warm Hub – The Breckfield Centre, L5 4QT
Mental Health Crisis Support
NHS Mersey Care
We provide phone support for people experiencing a mental health crisis. Call NHS 111 and select number 2, the mental health option.
www.merseycare.nhs.uk/wellbeing-christmas
The Samaritans
Call 116 123 at any time from any phone.
www.samaritans.org/how-we-can-help/contact-samaritan/
Domestic Violence Assistance
Housing help if you need to flee
If you need to move out of your home to escape domestic abuse, we can help.
Help when you are in danger
If you or your children are at risk of serious harm, always call the police on 999. You can also contact the police on their non-emergency number 101.
If you are deaf, hard of hearing or speech impaired, you can contact the Police in emergencies by calling 18000.
If you need to leave your home now, can you:
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stay with friends or relatives?
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find a place of refuge?
Make sure you leave with a change of clothes, toiletries and any medication you need. Take important items such as your passport, credit or debit cards and your mobile phone too.
Don't decide to give up your home up until you have considered all your options and spoken to us.
How we can help with housing
You can make an online homeless application or call us on 0800 731 6844 any time, day or night.
If we have a duty to, we will get you into emergency accommodation and arrange an interview with Housing Options team the next working day.
Use the following numbers for confidential advice and support:
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National Domestic Violence Helpline on 0808 2000 247
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Men's Advice Line on 0808 801 0327 if you are a male experiencing domestic abuse you can
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National LGBT Domestic Violence Helpline on 0800 999 5428 if you are in a same-sex relationship.
Free Advice | Liverpool | Citizens Advice Liverpool
Advice on Prescription | Liverpool | Citizens Advice Liverpool
https://citizensadviceknowsley.org.uk
https://citizensadvicewirral.org.uk
Temple Legal Centre | Providing Free Family Legal Advice
ACORN || Union for the Community (acorntheunion.org.uk)
Equality Employment Law (equalityandemploymentlaw.co.uk)
Student Housing Advice - Liverpool Student Homes
https://www.benefitsadviceteam.co.uk
https://www.vauxhalllawcentre.org.uk
Find a Lawyer | Liverpool Law Society
http://northliverpool.foodbank.org.uk
http://southliverpool.foodbank.org.uk
http://www.liverpoolcathedral.org.uk/home/about-us/hope-plus-food-bank.aspx
https://knowsley.foodbank.org.uk
https://www.tpos.co.uk
https://england.shelter.org.uk/get_help/local_services/merseyside
The above information is subject to change, please contact the provider to ensure you can receive the appropriate help before accessing their services.