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Client Feedback Questionnaire

We would be very grateful if you would help us improve our service by answering some questions about your experience of our legal services.

You do not have to give your name or contact details; but please provide them if you would like someone to contact you to discuss your feedback. We will only use this information to improve our service. Your name and contact details will be kept confidentially.

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Q1. How satisfield were you with the overall level of service?
Q2. Did your Caseworker give you information/advice that was easy to understand?
Q2b. How easy did you find it to understand the emails/letters from your Caseworker?
Q3. How approachable and helpful did you find your Caseworker?
Q4. How well did your Caseworker keep you up-to-date with progress?
Q5. Did your Caseworker return your calls and reply to your letters within a reasonable time?
Q6. How well did your Caseworker listen to what you had to say?
Q7. Would you recommend the service to someone else if they needed legal help or advice?
Q8. How would you rate the standard of advice you received?
Q9. How happy were you with the outcome?
Q11. Were you contacted quickly after the initial referral?

Thank you for your time. We will use your comments to help us evaluate and improve this service in future.  You do not need to give your name and contact details; but it can be helpful if we need to clarify anything later. 

Please click the box to confirm you are not a robot.

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