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Client Feedback Questionnaire

We would be very grateful if you would help us improve our service by answering some questions about your experience of our legal services.

You do not have to give your name or contact details; but please provide them if you would like someone to contact you to discuss your feedback. We will only use this information to improve our service. Your name and contact details will be kept confidentially.

Q1. How satisfield were you with the overall level of service?

Very Happy

Fairly Happy

Unsure

Unhappy

Very Unhappy

Q1a. If unhappy please tell us briefly why this is.

Q2. Did your Caseworker give you information/advice that was easy to understand?

Very Easy

Fairly Easy

Unsure

Fairly Difficult

Very Difficult

Q2a. If you are unsure or found it difficult to understand, how might we improve?

Q2b. How easy did you find it to understand the emails/letters from your Caseworker?

Very Easy

Fairly Easy

Unsure

Fairly Difficult

Very Difficult

Q3. How approachable and helpful did you find your Caseworker?

Very Good

Fairly Good

Undecided

Fairly Poor

Very Poor

Q4. How well did your Caseworker keep you up-to-date with progress?

Very Well

Fairly Well

Undecided

Fairly Poor

Very Poor

Not applicable - one off advice given

Q5. Did your Caseworker return your calls and reply to your letters within a reasonable time?

Always

Usually

Sometimes

Rarely

Never

Q6. How well did your Caseworker listen to what you had to say?

Very Well

Fairly Well

Undecided

Fairly Poor

Very Poor

Q7. Would you recommend the service to someone else if they needed legal help or advice?

Yes

No

If 'No' please could you tell us why this is?

Q8. How would you rate the standard of advice you received?

Excellent

Very Good

Good

Fair

Poor

Very Poor

Q9. How happy were you with the outcome?

Very Happy

Fairly Happy

Unsure

Unhappy

Very Unhappy

Q10. Please tell us how you heard about the service

Q11. Were you contacted quickly after the initial referral?

Very Quickly

Quickly

Not Quickly Enough

Q11a. If not quickly enough, what was the problem?

Q12. Do you have any further comments or suggestions that may help us to improve our level of service?

Q13. Is there anything else you would like to share with us?

Thank you for your time. We will use your comments to help us evaluate and improve this service in future. You do not need to give your name and contact details; but it can be helpful if we need to clarify anything later.

Name

Phone number

Email

Please click the box to confirm you are not a robot.

How can we help?

Contact Us

Merseyside Law Centre
The Kuumba Imani Millennium Centre
4 Princes Road
LIVERPOOL
L8 1TH

0151 709 0504 (9.30 - 5pm, Mon - Fri)

Please note we are unable to receive or respond to text messages.

In order to respond to your enquiry we will record your personal details and these will be retained for a period. For details of our privacy policy please click here.

Click here for our Privacy Policy

*Due to funding criteria we are currently only able give Welfare & Benefit advice to clients who live in the Liverpool City Council region.

Click here for our Accessibility Statement

Merseyside Law Centre Limited is a company registered in England & Wales under company number 09882302 and a registered charity, number 1199464.

Registered office: Merseyside Law Centre, The Kuumba Imani Millennium Centre, 4 Princes Road, Liverpool, L8 1TH.

The solicitors of Merseyside Law Centre are regulated by the Solicitors Regulation Authority.

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