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Client  Feedback Questionnaire

We would be very grateful you would help us improve our service by answering some questions about your experience of the legal service.
You do not have to give your name or contact details; but please provide them if you would like someone to contact you to discuss your feedback. We will only use this information to improve our service. Your name and contact details will be kept confidentially.
Q1. How satisfield were you with the overall level of service
Q2. Did your Caseworker give you information/advice that was easy to understand?
Q2b. How easy did you find it to understand the emails/letters from your Caseworker?
Q3. How approachable and helpful did you find your Caseworker?
Q4. How well did your Caseworker keep you up-to-date with progress?
Q5. Did your Caseworker return your calls and reply to your letters within a reasonable time?
Q6. How well did your Caseworker listen to what you had to say?
Q7. Would you recommend the service to someone else if they needed legal help or advice?
Q8. How would you rate the standard of advice you received?
Q9. How happy were you with the outcome?
Q11. Were you contacted quickly after the initial referral?
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